Solutions

The first text, and what you can ask to add.

A new inquiry gets a text within 60 seconds. The thread lands in your inbox, and you can take it over. Appointment reminders, a text after a no-show, and a win-back text to an old lead are available on request.

Instant Lead Reply

A text within 60 seconds.

When a website form, Google lead, Facebook lead, or booking-software inquiry comes in, ReplyRock answers with a real text in under a minute. The message uses their name and what they asked about. Evenings, weekends, and the hours you're with a client are included.

First text within 60 seconds
Uses the lead's name and what they asked about
Evenings, weekends, and the hours you're with a client
Wording built from how your front desk actually talks

Template, not a sent message

Hi {first name} — you asked about {service}. This is {business}. I can help you find a time.

The Saturday example on the home page: form at 2:14 p.m., text the same minute.

You review this wording before a lead sees it.

Available on request

Booking Follow-up

Reminders and no-show recovery.

After a time is on the calendar, a reminder text — and a follow-up if someone does not show. This is separate from the first text a new lead gets. It is available on request, and nothing sends until the wording is written with you.

Appointment reminders
A follow-up when someone does not show
Wording written with you first
Not included unless you ask for it

Available on request — example only

Reminder for {name}: you're scheduled {day} at {time}. Reply here if you need to move it.

This message is not a live ReplyRock send.

Available on request

Reactivation

Win-back texts to old leads.

A text to people who inquired before and never booked. You choose who is included and you approve the wording. Available on request, separate from the text a new lead gets.

Win-back texts to old leads
You approve the wording first
You choose who gets a message
Not included unless you ask for it

Available on request — example only

Hi {name} — you asked about {service} and we never found a time. Want us to look again?

This message is not a live ReplyRock send.

Inbox Handoff

Take over any thread.

Every conversation lands in your inbox. Take over any thread the moment you want to — you're never locked out of your own customer. The text can start the conversation. You can finish it.

Every conversation in your inbox
Take over any thread
You're never locked out of your own customer
You still see the thread after you step in

Your inbox

{name} · {service}
Text sent. Waiting on a reply. You can take this thread.

You can step into the thread whenever you want.

Industries

Appointment-based businesses.

ReplyRock is a text-message lead-response service for shops where the next booked time is the whole point. A slow reply is the next name on the list.